Terms and conditions

TERMS AND CONDITIONS

General aspects

When accessing the smart-nature.com the respective user agrees to respect and comply with these Terms and Conditions.

In the event that you do not intend to be bound by these Terms and Conditions, you should refrain from using thesmart-nature.com and to make any purchase through the website.

THE smart-nature.com aims at the online sale of dermocosmetics articles, food supplements and products for animals.

THE smart-nature.com belongs to the company Smart Nature, headquartered at Estrada de Paço de Arcos 9, Piso 1, Porta C, 2770-218, Paço de Arcos, Portugal, with the NIF 516000187.

THE smart-nature.com has as email addressinfo@smart-nature.com, and customer support number+351 214 421 494(10:00 am to 1:00 pm and 2:00 pm to 5:00 pm - GMT), Monday through Friday).

Selling price of products

The sale price of each Product is determined by the smart-nature.com and can be freely changed at any time; changes in the sale price of the Product do not affect the order whose receipt and acceptance has already been confirmed to the Customer.

The sale price of the Products indicated in smart-nature.com includes VAT at the applicable legal rate.

To the indicated selling price, when due, the delivery costs of the Product are added.

The selling prices of the Products are those presented, unless an error in your indication has been detected by the smart-nature.com until the delivery of those to the Customer.

In this case, the Customer is immediately contacted via email sent to the email address provided.

The Customer can choose to keep his order at the correct price or cancel it.

Payment terms

THE smart-nature.com provides the Customer with the following means of payment: credit card, PayPal, MB WAY and Multibanco Reference.

The latter means of payment is only available for payment transactions carried out in Portugal.

Delivery of parcels

The options for delivery of orders and the respective delivery times will be made available during the purchase process of the Products.

The available options may vary according to the geography intended for the delivery of the Products.

Delivery times should be considered as indicative only, without prejudice to the smart-nature.com make every effort to ensure compliance.

Although we keep our catalog updated in stock, certain products are obtained directly from the manufacturer which can delay your order. Smart Nature's mission is to give our customers access to the best cannabis-based products without leaving the comfort of their home and for this we work continuously to ship the order with maximum quality, as quickly as possible.

In any case, delivery of the Product (s) will take place within a maximum period of 14 days from the day following receipt of the order confirmation email, unless a force majeure event occurs.

It is also possible for an order containing more than one Product to be delivered at different times.

After payment confirmation, the shipping time can vary from 1 to 3 business days in normal periods. On days of great promotions this time can be extended (ex: Cyber Monday, Black Friday or festive seasons ...). Please note that all orders placed after 1 pm do not count as the shipping time for the day itself, but for the next business day.

THE smart-nature.com is not responsible for the customer placing the wrong address at the time of ordering. 

If the shipping to the wrong address (placed by the customer) has been carried out through a freeshipping campaign (free shipping) and / or the customer does not pick up the order at a collection point (example: after delivery failure) we will proceed to collection of postage values (3.5 € for mainland Portugal and the minimum postage for other regions).

Orders returned on charge will not be accepted.

Shipment of the order

Free Shipping: Mainland Portugal for orders over € 75.

NOTE - The value of the purchase considered for free shipping is the value of the products including all product discounts or promotional discounts, and excluding postage and shipping fees. The cost of each shipment is calculated for each order, and depends on the number of products, the destination and the urgency of the shipment. At the end of the purchase you will receive the different options available.

The maximum delivery times are as follows:

  • Continental Portugal - Up to 3 working days after shipment **
  • Madeira and Azores - Up to 15 working days in the case of Madeira and up to 15 working days in the case of the Azores archipelago, after shipment **

ATTENTION - Delivery times are estimated, and are only considered valid when there are no physical or structural impediments (incorrect addresses or force majeure setbacks, such as strikes, connection losses, etc.). 

** Shipping after order processing time.

Damaged or incorrectly shipped product

We apologize if you received the wrong or damaged item. This is unusual and we want to resolve your issue as quickly as possible. Although we have high standards in the packaging of orders to avoid damage during transport, it is possible that problems will occur.

That is why we ask and consider it very important that the customer checks his order as soon as he receives it and before using the products. Any incident must be reported immediately so that we can investigate. We ask customers to provide details of the failure and attach images of the packaging and / or product to the message so that we can more quickly and easily assess the situation. We reaffirm the importance of not accepting your order if the packaging shows any sign of violation. If you suspect the integrity of your order, you must refuse delivery.

We will do our best to resolve the issue quickly and easily. Each situation will be analyzed individually and resolved in the best possible way and we can make a full or partial refund, offer a discount on a future purchase or resend the order.

Order cancellation

The order of a Product can be canceled in one of the following situations: a) Unavailability of the Product; b) Non-payment by the Client of the order placed; c) Price completely wrong due to error (manual or computer).

Returns and Exchanges

Because we are all wrong, there is a right to cancel and / or return your order without any need for reason or justification within 14 days from the day after the day you physically receive the Product (s). To activate this guarantee, simply contactinfo@smart-nature.comto be active the procedures for return or cancellation, provided that the products have not been opened or the packaging damaged.

In this case, any costs in addition to the cost of the product will have to be borne by the Customer.

Guarantee

The Customer benefits from a warranty against defects in the purchased Product.

Any damage that occurs to the Product after delivery is not considered to be defective.

If the Customer finds that the Product purchased is defective, he must inform the smart-nature.com.You can do this using the contact form available atsmart-nature.comor via emailinfo@smart-nature.com.

Upon confirming the existence of a defect in the returned Product, the Customer may choose to replace the Product or to refund all payments made by him.

personal data

The personal data of the Client that is collected by thesmart-nautre.comwill be treated in strict respect and compliance with the applicable legislation.

Conflict resolution

In the event of a dispute, you have the right to appeal to the Alternative Dispute Resolution Entities identified on the website - www.consumidor.pt - or to the Online Consumer Dispute Resolution identified on the website - https: // webgate .ec.europa.eu / odr.

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